Shipping policy

All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please kindly be noted there might be potential delays due to short of stock or postal service problems which are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am- 5pm Mon-Fri (Except Public Holidays). Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping while shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sunshine Trading LTD is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available (it might take longer for International shipping). Parcels can be tracked on https://www.nzpost.co.nz

If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at Yangguang.co.nz@Gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Unfortunately, we are unable to accept change of mind returns for exchange, refund

We will make sure goods are packed and sent out in good condition, however; in the event that your order arrives damaged in any way, please email us as soon as possible at yangguang.co.nz@Gmail.com with your order number and a photo of the item’s condition. We address these with the courier company and will try our best to work towards a satisfactory solution on a case-by-case basis.

Please make sure you have the correct address when placing the order, we will not be able to alter or verify your address. We will either not be responsible for incorrect/incomplete addresses. We will have to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender.